Privacy Policy – SouthEast Pools

Effective Date: 2 September 2025

SouthEast Pools (“we”, “our”, “us”) respects your privacy. This notice explains what personal data we collect, how we use it, and your rights under GDPR.

Data Controller: SouthEast Pools, Costa Blanca, Spain
Email: info@southeastpools.com (replace with final email if different)
Phone: +34 689 471 196

We may collect the following information when you use our services or website:

• Contact & identity data: name, phone, email, address.
   
• Service data: pool size, location, service requirements, photos you share.
   
• Order data: details of products purchased via our store.
   
• Payments: handled by third-party processors (e.g., Stripe, PayPal). We do not store card details.
   
• Communications: enquiries via website, WhatsApp, email, or social media.
   
• Usage data & cookies: IP, browser type, pages viewed, and analytics.
   

We process your data to:

• Provide services and fulfil contracts (pool cleaning, maintenance, product sales).
   
• Respond to enquiries and provide quotes.
   
• Send updates and promotions where you’ve opted in (Consent).
   
• Improve our website and services (Legitimate Interests).
   
• Meet legal, tax, and accounting obligations (Legal Obligation).
   

We never sell or rent your personal data. We may share it only with:

• Service providers (payment processors, delivery companies, IT/hosting) bound by confidentiality.
   
• Legal authorities if required by law.
   

If data is processed outside the EEA (e.g., by cloud providers), we use safeguards such as EU Standard Contractual Clauses.

• Quotes and enquiries: up to 24 months.
   
• Customer and invoicing records: 6 years (legal/tax requirement).
   
• Marketing/communications: until you unsubscribe or opt out.
   

Under GDPR, you may:

• Access a copy of your data.
   
• Request correction or deletion.
   
• Restrict or object to processing.
   
• Withdraw marketing consent at any time.
   
• Complain to the Spanish Data Protection Agency (AEPD) if you believe your rights have been breached.
   

To exercise your rights, email info@southeastpools.com.

We use cookies for:

• Website functionality.
   
• Analytics and performance.
   
• Security.
   

You can control cookies in your browser settings.

If you sign up for updates, we may send occasional offers or reminders. You can unsubscribe at any time.

We may update this policy occasionally. The latest version will always be available on our website with the effective date above.